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Category Archives: Leadership

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Determine your law firm’s destiny

Posted in Australasia, Business Models, Change, Leadership, Legal Profession, Strategy

The way legal services are delivered to clients and how firms are structured to do so, should undergo a significant transformation. This must also be factored into planning for the future. So-called ‘NewLaw’ firms have been quick to capitalise on the opportunities this has presented, with an array of innovative structures and service delivery models all of their own. In this… Continue Reading

Partner succession is not a standalone

Posted in Leadership, Legal Profession, Partners, People Strategy, Professional Service Firms (PSFs), Succession, Uncategorized

Arguably one of the most important things a partner should and can do for his or her firm before he/she retires is choose and groom a suitable successor. Given the ageing in the profession worldwide in recent decades succession is a subject that is getting more and more attention, and rightly so. More and more… Continue Reading

Matching, combining or switching leadership styles

Posted in Leadership, Management, Personal Effectiveness, Professional Service Firms (PSFs)

A senior leader of a corporate client recently expressed frustration  at one of her senior manager’s continued dogmatic, almost autocratic style of leadership, which was beginning to irk a number of people in and around his team. In his defence he was only trying to get everyone else to respond to emergency situations as assertively as he… Continue Reading

Killing clients with complexity – be sure to recognise and address it

Posted in Emotional Intelligence, Leadership, Legal Profession, Partners, Personal Effectiveness, Uncategorized

In talking about client relations lawyers like to talk about the importance of using simple English, killing clients with kindness and generally keeping things simple for clients. It seems years of training and our natural lawyerly DNA inhibits this. So, instead, we are killing clients with complexity and bloody mindedness. Clients use this as yet… Continue Reading

Well dang! Those nimble NewLaw firms are at it again!

Posted in Australasia, Business Models, Change, Leadership, Legal Profession, Management, Professional Service Firms (PSFs), Strategy, Uncategorized

I recently posted on nimbler firms chipping away at others’ brands. Well, it seems they have been at it again – baking some more of BigLaw’s cake and eating a few more slices along the way. Following this theme, an Edge colleague (Jordan Furlong) and I recently published a short Inventory of NewLaw in Australia focusing… Continue Reading

Don’t let nimbler law firms bake your cake and eat it!

Posted in Australasia, Brand, Leadership, Legal Profession, Personal Brand

Each year I carefully review Interbrand’s excellent report on the top 100 global brands. No professional service firm brands feature there so you may well ask, what relevance do these largely commercial or corporate brands have for law firms? The reason I do is that Interbrand provides useful summary reports as to why these brands consistently outperform… Continue Reading

Women lawyers in Australia – how you can possibly help

Posted in Australasia, Culture, Diversity, Leadership, Legal Profession, People Strategy, Trust & Respect, Values

The President of the Law Council of Australia today published a column in the ALMJ along the lines of the title of this blog post – as a request was made for readers to complete an important survey, and given the importance of the subject-matter and the tight time-frame I have taken the liberty of… Continue Reading

Get Tough on the Little Things and Impact the Big Things

Posted in Culture, Leadership, Management, Personal Effectiveness, Professional Service Firms (PSFs), Values

Sometimes leaders  need to be tough on some of the little things. These can have significant ramifications which are not always immediately obvious. However, because the benefits are not obvious, or seem unimportant at the time, many leaders don’t address them, also possibly feeling that they don’t want to be ‘petty’. However, as we saw… Continue Reading

How Leaders can Track Actionable Emails and Electronic Media

Posted in Leadership, Management, Personal Effectiveness, Professional Service Firms (PSFs)

The life of a leader of a modern day law firm is full of variation, challenges and finding time to do everything. One of the toughest things for leaders to keep up with is attending to the small items – tracking and following up on actionable emails and other electronic or computer-generated items – those important,… Continue Reading

Old dogs can still play while the young guns surf

Posted in Leadership, Legal Profession, Management, Marketing, Social Media, Trust & Respect

Many of us who were lucky enough to be part of successful law firms of 20 years or so ago will recall how, in each of those firms, a couple of partners stood out for having impeccable client development and relationship skills. At the time we probably  assumed it was just the way things were done. There’s… Continue Reading

Edge Communiqué: women partners, hiring nouse and social media as strategy

Posted in Brand, Culture, Leadership, Legal Profession, Management, Marketing, Personal Brand, Social Media

In the April edition of Edge International Communiqué three of my partners address important issues and provide insights and outline opportunities for the legal profession: Jordan Furlong, in “Law Firms and Women Partners: You’re Doing it Wrong‘ emphasises that if firms are following typical practices in how they promote women into equity positions they are missing a strategic… Continue Reading

Are clients one-eyed when they choose your law firm?

Posted in Brand, Leadership, Legal Profession, Personal Brand, Uncategorized

The Gouldian Finch, research conducted at Macquarie University in late 2012 has shown, uses just one eye and one side of its brain to choose its partner for life. In the study published in Biology Letters the researchers found that ‘Beauty, therefore, is in the right eye of the beholder for these songbirds, providing, to our knowledge, the first demonstration of… Continue Reading

Ignore your law firm capital structure at your peril

Posted in Financial management, Leadership, Legal Profession

Law firms seldom pay much attention to their capital structures. This has certainly been the case traditionally. Management of this important area was and still is often delegated to ‘the partner who seems to have the best handle on the financial stuff‘, sometimes the banking partner as he or she works with financial institutions! Given… Continue Reading

All legal leaders need to know about growth via merger and alliance. . . and a touch of Swiss

Posted in Brand, Leadership, Legal Profession, Management, Mergers and Acquisitions, Strategy, Uncategorized

Alternative growth structures such as Swiss Vereins, global alliances, non-merger affiliations, expansion strategies and a great deal more is covered in the latest edition of the Edge International Review. It provides essential insights for legal leaders – in fact, just what legal leaders need to know about! The review is downloadable from www.edge.ai. Download your… Continue Reading

Leadership is a skill, Manager is a role

Posted in Leadership, Management

Lyda Hawes is the Director of Client Services at LexBlog, the company that developed this blog. From time to time she and I have discussed the topic of management and leadership and I asked her to share her thoughts in this guest post. She also writes for LexBlog’s Client Services blog, Please Advise. Apart from this, as… Continue Reading

Is your latest big initiative truly an outflow of your vision and strategy?

Posted in Leadership, Legal Profession, Management, Strategy, Vision

Again and again I come across senior law firm executives who are frantically busy with or concerned about their latest ‘big thing’ but who on enquiry struggle to relate this to the firm’s vision and strategy. Sometimes the latest item getting all the attention has arisen as a few other key competitor firms are doing… Continue Reading

Salaried partnership – make it GOOD, not BAD or UGLY

Posted in Leadership, Legal Profession, Management, Partners

Salaried partners as a proportion of total partners in law firms are on the increase. However, there are good, bad and not such good things about many implementations of the salaried partnership regime in firms. It makes real sense to ensure that your salaried partner structure is working in the best way possible. This means… Continue Reading

Your employees are far more powerful than you think

Posted in Brand, Leadership, Legal Profession, Management, Partners, People Strategy, Professional Service Firms (PSFs)

Law firms don’t recognise that the balance of power in relation to their employment brand lies not in their hands, but in the hands of their employees. To make matters worse, some of this power also lies in the hands of former employees, potential employees and other “employment stakeholders” such as recruitment agencies and digital media… Continue Reading

Losing high calibre lawyers or staff – don’t see it for what it isn’t

Posted in Brand, Culture, Leadership, Legal Profession, Management, People Strategy

Like finding the toilet roll  empty, or getting a puncture, some things never come at a good time. But, of course, these things do happen so most of us have learned to respond with equanimity and of course maybe even do a little forward planning! The same applies to losing a really top calibre lawyer… Continue Reading