As highlighted in PART ONE and PART TWO of this series, there are real leadership lessons for legal leaders from the career, achievements and life of the late Steve Jobs – who in just two stints of 9 and 14 years, founded and then transformed Apple Computer into the world’s most valuable company. These were the lessons… Continue Reading
Category Archives: Management
Subscribe to Management RSS FeedGet to know your clients – or someone else will!
Posted in Client Reviews, Law Firms, Leaders, Leadership, Leadership Frames, Legal Profession, Management, Professional Service Firms (PSFs)Yes, get to know your clients, or someone else will! Law firms that fail to obtain regular feedback from their clients run the risk of: not keeping pace with their clients’ needs and expectations – and losing their work. not knowing when a client is unhappy – and losing their work. missing out on lucrative… Continue Reading
You gotta feel sorry for those angry, difficult partners!
Posted in Culture, Law Firms, Leaders, Leadership, Legal Profession, Management, Partners, Professional Service Firms (PSFs), Trust & Respect, valuesIt does seem like we have been laying into angry or difficult partners lately – so much so, you (almost) gotta feel sorry for them! (not really, we all know how difficult they can really be and how much time and positive energy they eat up) – 3 recent posts attest to this: Difficult partners… Continue Reading
The real leadership lessons of Steve Jobs – for legal leaders – PART TWO
Posted in Business Leader, Law Firms, Leaders, Leadership, Leadership Frames, Legal Profession, Management, VisionLast week I posted PART ONE of a short four-part series on the real leadership lessons of Steve Jobs, based in part on an HBR article (subscription required) of a similar title by Walter Isaacson, author of the Steve Jobs autobiography. We continue the theme today! A number (but not all) of these provide great leadership and management… Continue Reading
The real leadership lessons of Steve Jobs – for legal leaders – PART ONE
Posted in Culture, Law Firms, Leaders, Leadership, Leadership Frames, Legal Profession, Management, Strategy, VisionWalter Isaacson, author of the Steve Jobs autobiography, commented in an April 2012 Harvard Business Review article ‘The real leadership lessons of Steve Jobs‘ (subscription required), that following the publication of his book many writers have tried to draw management lessons from Steve Jobs, however, most of them, incorrectly, became fixated rather on the “rough… Continue Reading
Difficult partners and angry babies have a lot in common – some EQ tips
Posted in Emotional Intelligence, Law Firms, Leaders, Leadership, Leadership Frames, Legal Profession, Management, People Strategy, Personal effectivenessWhat to do and what not to do with difficult partners was the subject of two recent posts (Leadership Frame #8 & #9). Coincidentally I came across a recent article from Travis Bradberry at Talent Smart (the EQ/emotional intelligence people) and he offered some more tips from an EQ perspective which I thought would be… Continue Reading
Leadership Frame #9: what to do with the difficult cogs in a partnership
Posted in Culture, Leaders, Leadership, Leadership Frames, Legal Profession, Management, People Strategy, valuesSome partners are downright difficult. This makes them awkward cogs to fit into the firm set-up, particularly where they are top producers, run important clients or contribute in other meaningful ways. And let’s face it, all too often they are and do. It is important therefore to work out an approach you can use for… Continue Reading
Leadership Frame #7: the next challenge – align your various strategies
Posted in Corporate Counsel, In-house counsel, Law Firms, Leaders, Leadership, Leadership Frames, Legal Profession, Management, People Strategy, Strategy, UncategorizedStrategies which have been developed by professional service firms for areas such as finance, people, marketing, brand or innovation must align with and support a firm’s overall strategy. This alignment is important for both internal (partner and staff) and external (client and other stakeholder) consumption. Small firms might say this is only for the larger… Continue Reading
Leadership Frame #6: Challenge your vision and strategy
Posted in Law Firms, Leaders, Leadership, Leadership Frames, Legal Profession, Management, Professional Service Firms (PSFs), Strategy, VisionChallenging one’s vision and strategy somehow seems counter-intuitive, especially when so much time, effort and thought has gone into putting it together. But strategy is about achieving a competitive, and ideally a dominant positioning, and challenge it you must. Professional Service Firms (PSFs) find determining and reviewing vision and strategy a real bind. A necessary… Continue Reading
Leadership Frame #5: Soft Power leadership for professional service firms
Posted in Business Leader, Law Firms, Leaders, Leadership, Leadership Frames, Legal Profession, Management, Professional Service Firms (PSFs)Soft Power leadership may provide a helpful framework of understanding and application for leaders or senior managers of professional service firms (PSF), particularly law firms. Undertaking a leadership role in a PSF has always presented some unique challenges around power and leadership styles. The reason is that the traditional sources and trappings of power and… Continue Reading
Food for thought on a most valuable marketing ally: thought leadership
Posted in Law Firms, Leaders, Leadership, Legal Profession, Management, Personal Brand, Personal effectiveness, thought leader, thought leadershipIn a recently published article in the Australasian Law Management Journal (ALMJ) on thought leadership as a most valuable marketing ally, I emphasized the importance of: recognising and taking advantage of valuable, untapped stores of thought leadership assets clarifying what we mean by thought leadership understanding its benefit to lawyers and their firms appreciating where… Continue Reading
Thought Leadership ideas for leaders – Part Three
Posted in Brand, Law Firms, Leaders, Leadership, Legal Profession, Management, Personal Brand, thought leader, thought leadershipThis is the final in a three-part series on Thought Leadership (click to see Part One or Two) based around an interview with Think Write Grow author Grant Butler. Himself a thought leader in his field he has provided some invaluable insights – these can be borne in mind as you ponder how to incorporate thought… Continue Reading
Beyond rituals – personal effectiveness (PE) from 2012
Posted in Leaders, Leadership, Leadership Frames, Legal Profession, Management, Personal effectiveness, Time ManagementLast year I posted a Leadership Frame on the usefulness of daily rituals (based in large measure on a post by Tony Schwartz). As most leaders will be starting to think about their personal and professional priorities for the coming year and how they are going to get everything done (rather than get caught up in the… Continue Reading
Thought leadership, pricing, knowledge management and challenges for lawyers – Q&A
Posted in Law Firms, Leaders, Leadership, Legal Profession, Management, Strategy, Uncategorized, VisionQuestions on thought leadership, pricing, knowledge management & future challenges for lawyers were put to fellows of the College of Law Practice Management for the COLPM Futures Conference in Chicago recently and published in a special issue of InsideLegal’s Thought Leaders Digest last week – below are the questions & my responses: Q1 – Thought leadership… Continue Reading
Family Law practice – can it be leveraged and geographically distributed?
Posted in Australasia, Business Models, Leaders, Leadership, Legal Profession, ManagementI had always assumed a practice area like family law, by its nature, required direct partner intervention at every level – particularly ‘face-time’. It was also a practice that could not be commoditised. Nor could it be spread geographically. Also, unlike some other practice areas, there didn’t seem to be scope for a para-legal to… Continue Reading
Emotional Intelligence (EQ) – Leadership Frame #1
Posted in Emotional Intelligence, Leaders, Leadership, ManagementLeadership Frame #1 – Emotional Intelligence (‘EQ’) In an earlier post I signaled posting on Leadership Frames – key techniques and skills for successful leaders – simple yet effective – this is the first of the series. Leaders should understand the importance of EQ. It determines leadership success and top performers are high in EQ…. Continue Reading
Leadership Frames – essential skills and styles for leadership
Posted in Emotional Intelligence, Leaders, Leadership, Leadership Frames, Legal Profession, Management, Strategy, VisionLeadership Frames – essential skills, techniques, processes, understandings, thinking and behavioral styles for leadership. I intend to deal with 25 to 30 of these frames over future blog posts, the first, on Emotional Intelligence, starts today. Many leaders ‘wing it’. They rely on their innate ability and don’t develop their leadership skills and learn key skills and… Continue Reading
Ethics – the new fault-line for leadership
Posted in Ethics, Leadership, Legal Profession, ManagementMost of us probably like to think of ourselves and our firms as ‘ethical’ and ‘decent’. Couple this with values and our other systems and we are inclined to think we are doing what we can and should in regard to ethics. Cynthia Schoeman, who presented a topical keynote on ethics for business leaders at the 2011… Continue Reading
The future of marketing for law firms? Implications too for employment brands.
Posted in Brand, Management, People Strategy, UncategorizedIn small law firms it is not uncommon to hear partners or leaders say things like ‘damn, we need a dedicated marketing person so we can get some marketing done and can get on with our work’ . In large firms they may say ‘why doesn’t marketing sort that out and free us up to… Continue Reading
Personal Brand work-shop by Pod Consultancy
Posted in Brand, Management, People Strategy, Personal BrandDefinitely worth consideration! A special workshop being run by my colleague Shirley Anne Fortina of Pod Consulting – BrandYOU It’s Personal to be held at Karstens Conference Centre, 123 Queen Street Melbourne on the 16th September 2011. Here is the brochure (PDF). The program is: for those individuals who need to take time out of their… Continue Reading
8 leadership tips for legal leaders from business leader
Posted in Business Leader, Change, Emotional Intelligence, Humility, Leadership, Management, Trust & Respect, VisionI talked on leadership tips and frames at a keynote at the annual Boss of the Year Awards Convention in South Africa in August 2011. Brand Pretorius, recently retired former head of Toyota and McCarthy Motor Holdings in South Africa and a recognized ’captain of industry’, also delivered a keynote drawing on his extensive leadership experience, with some… Continue Reading

