Many support service groups in law firms do a fair job of delivering their services and work hard at doing it, but beyond that, do not ‘add value’. That is a fairly common observation we have when we undertake firm reviews for clients and my own experience having run large law firms in three jurisdictions…. Continue Reading
Why law firm support service groups don’t add value, and how to fix this
Posted in Brand, Leadership, Legal Profession, Management, Strategy, Trust & Respect, Uncategorized