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Killing clients with complexity – be sure to recognise and address it

Posted in Emotional Intelligence, Leadership, Legal Profession, Partners, Personal Effectiveness, Uncategorized
Yes, that complicated mess is plugs and wires! Something like the complex mush some lawyers seem to be making of clients' favourite project! (Photo Credit: Bitterjug via Compfight cc)

In talking about client relations lawyers like to talk about the importance of using simple English, killing clients with kindness and generally keeping things simple for clients. It seems years of training and our natural lawyerly DNA inhibits this. So, instead, we are killing clients with complexity and bloody mindedness. Clients use this as yet… Continue Reading