Header graphic for print
Legal Leaders Blog Building Strength, Confidence and Well-Being

Tag Archives: understanding an industry sector

Killing clients with complexity – be sure to recognise and address it

Posted in Emotional Intelligence, Leadership, Legal Profession, Partners, Personal Effectiveness, Uncategorized

In talking about client relations lawyers like to talk about the importance of using simple English, killing clients with kindness and generally keeping things simple for clients. It seems years of training and our natural lawyerly DNA inhibits this. So, instead, we are killing clients with complexity and bloody mindedness. Clients use this as yet… Continue Reading