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Category Archives: Trust & Respect

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Open Plan offices and Darwin’s natural selection bring unexpected law firm benefits

Posted in Business Models, Change, Culture, Management, Partners, People Strategy, Trust & Respect, Uncategorized

Open plan offices are not new, even for law firms, and no doubt there are a couple of examples in your region. The jury does still seem to be out though in regard to the pros and cons. While there are those who proudly espouse the virtues of ‘open plan’ with benefits like: better staff… Continue Reading

Women lawyers in Australia – how you can possibly help

Posted in Australasia, Culture, Diversity, Leadership, Legal Profession, People Strategy, Trust & Respect, Values

The President of the Law Council of Australia today published a column in the ALMJ along the lines of the title of this blog post – as a request was made for readers to complete an important survey, and given the importance of the subject-matter and the tight time-frame I have taken the liberty of… Continue Reading

Old dogs can still play while the young guns surf

Posted in Leadership, Legal Profession, Management, Marketing, Social Media, Trust & Respect

Many of us who were lucky enough to be part of successful law firms of 20 years or so ago will recall how, in each of those firms, a couple of partners stood out for having impeccable client development and relationship skills. At the time we probably  assumed it was just the way things were done. There’s… Continue Reading

Always deliver what you say you do or offer to deliver

Posted in Brand, Professional Service Firms (PSFs), Strategy, Trust & Respect

A fundamental of a successful brand is building trust. You build trust when other individuals who experience your service, product and brand offering trust that you will deliver on what you offer to do thereby achieving what I term ‘Brand Fusion™’. In turn this builds loyalty, that much sought-after, but rarely achieved status. But, it… Continue Reading

Beware the manager who speaks with a forked tongue

Posted in Leadership, Legal Profession, Management, Trust & Respect, Uncategorized, Values

As a law firm leader one of your best returns on investment can come from appointing the right support services manager. A good manager can easily make a partner-like contribution or more to a firm. They do need to be the right calibre, the right fit and possess good levels of emotional intelligence and initiative. They… Continue Reading

Leaders and accessibility – don’t just open the door, walk out the door

Posted in Leadership, Personal Effectiveness, Trust & Respect

In a recent post I highlighted the importance of leader accessibility, responsiveness and reliability, effectively saying nothing beats these for importance. A reader suggested I follow up with a note on how a leader can achieve accessibility – here goes with my thoughts. I remember when I was in a managing partner role I thought… Continue Reading

Remember to walk your fence-lines

Posted in Culture, Leadership, Legal Profession, Management, People Strategy, Personal Effectiveness, Professional Service Firms (PSFs), Strategy, Trust & Respect, Uncategorized, Values

My wife and I bought a small farm three years ago. As the grazing was leased out to a beef farmer the quality of the boundary fencing was paramount. The lady we purchased from told me up-front (and has reminded me ever since!) – ‘now Sean, remember to walk your fence-lines‘.  She was essentially saying… Continue Reading

Nothing, but nothing, beats accessibility, courtesy, responsiveness and reliability

Posted in Culture, Leadership, Legal Profession, Management, People Strategy, Personal Brand, Personal Effectiveness, Professional Service Firms (PSFs), Trust & Respect, Values

You can be the brightest spark in the office but if people can never get hold of you, or after they do you take ages to respond or are simply unreliable, no-one is ever sure you will do the job, professionally you are going to do yourself in. I know of one professional who is… Continue Reading

The real leadership lessons of Steve Jobs – just one more thing: PART FOUR (final)

Posted in Brand, Culture, Emotional Intelligence, Leadership, Legal Profession, Management, Personal Effectiveness, Thought Leader, Trust & Respect, Values

So far we have considered some 18 leadership lessons from Steve Jobs from Parts ONE, TWO and THREE of this series and how they may be relevant for legal leaders – all based on the Walter Isaacson article it the HBR. There are some things however I wouldn’t recommned for legal leaders. So what are… Continue Reading

Why law firm support service groups don’t add value, and how to fix this

Posted in Brand, Leadership, Legal Profession, Management, Strategy, Trust & Respect, Uncategorized

Many support service groups in law firms do a fair job of delivering their services and work hard at doing it, but beyond that, do not ‘add value’. That is a fairly common observation we have when we undertake firm reviews for clients and my own experience having run large law firms in three jurisdictions…. Continue Reading

You gotta feel sorry for those angry, difficult partners!

Posted in Culture, Leadership, Legal Profession, Management, Professional Service Firms (PSFs), Trust & Respect, Values

It does seem like we have been laying into angry or difficult partners lately – so much so, you (almost) gotta feel sorry for them! (not really, we all know how difficult they can really be and how much time and positive energy they eat up) –  3 recent posts attest to this: Difficult partners… Continue Reading

Pricing, billing and value – tough messages and ideas from two senior General Counsel

Posted in Change, Legal Profession, Trust & Respect

Issues and challenges around pricing, alternative fee arrangements and value understandably still get plenty of air-time. They received top billing at the recent COLPM (College of Law Practice Management) Futures Conference in Chicago. I read through my notes from talks by two senior in-house counsel  – there are strong words and some important messages and… Continue Reading

8 leadership tips for legal leaders from business leader

Posted in Change, Emotional Intelligence, Leadership, Management, Trust & Respect, Vision

I talked on leadership tips and frames at a keynote at the annual Boss of the Year Awards Convention in South Africa in August 2011. Brand Pretorius, recently retired former head of Toyota and McCarthy Motor Holdings in South Africa and a recognized ‘captain of industry’, also delivered a keynote drawing on his extensive leadership experience, with some… Continue Reading