As a law firm leader one of your best returns on investment can come from appointing the right support services manager. A good manager can easily make a partner-like contribution or more to a firm. They do need to be the right calibre, the right fit and possess good levels of emotional intelligence and initiative. They also need support from firm leadership – mentoring, an interest taken in them personally and professionally, responsibility, authority and accountability.
One thing I always assumed was that people filling such roles would be honest, especially as they had often been through other law firms. I never doubted it. Maybe this view was a bit naive! The findings of a recent research report point to a startlingly high percentage of Australian managers who are apt to embellish their resumes and talk up past work experience.
SHL, a global talent assessment solutions consultancy, reported in a recent Australian Law Management Journal article, found that nearly 40% (24% in New Zealand) will lie on their resumes and are 3 times more likely to lie about their qualifications than other workers. The areas that are most often faked are work experience, referees, earnings and qualifications. The key findings relevant to law firm leaders are:
- 39 per cent of managers have lied on their resume
- 18 per cent of managers made up or exaggerated their work experience
- 13 per cent of managers changed information about how much they earned at their last job
- 10 per cent of managers made up references
- 18 per cent of managers lied about their age.
Obviously this is a wake-up call to everyone who employs senior managers. If they are prepared to be dishonest about something as obvious as their personal achievements and attributes, with a real risk this could be found out, what else are they going to fabricate during the course of their employment? Also, this is tricky from a practical perspective – how do you test for honesty?
What are some things we can do to protect ourselves? Continue Reading Beware the manager who speaks with a forked tongue